4300 Montgomery Avenue
Suit # 301
Egyptian Tourism Workforce Development Project (Phase I)
was sub-contracted by IBM Consulting (formerly PWC) to implement a pilot training program to hotel employees in four governorates.
The project targeted employees in 2 - 4 star hotels and was implemented in a cascaded manner through Training of Trainers
Demand assessment surveys were conducted to identify human resource and training gaps in the sector. Databases were designed
for the Federation to record and monitor the progress of the training process.
The Egyptian Tourism Federation acted as a focal point, coordinating between consultants, the Ministry of Tourism and targeted
hotels. Guest satisfaction was monitored through the dissemination of customer satisfaction surveys in targeted hotels before
and after training.